Scotiabank, a leader in the banking industry and one of the world’s top 100 largest banks, has offices all around the globe. In their HQ in Canada and regional offices, several of their teams use Kahoot! to improve training activities.
Read how Gerardo Díaz Santos, Senior Manager of Customer Experience Design at Scotiabank México, adopted Kahoot! Premium + training and development offering to train employees on company products and services:
Scotiabank has branches all around Mexico. As Senior Manager of Customer Experience Design, part of my job is to ensure all of our employees are kept up to date with the latest product information – credit cards, loans, checking accounts, mortgages.
Kahoot! has helped us simplify our training process and make it more efficient for professional development. It’s also become a great way to foster a community of inclusive learning in our offices all over the country.
A versatile engagement tool for training
A year ago I attended a conference where we played Kahoot! I immediately loved it, and was impressed with how it helped captivate and engage an audience. I soon began testing out the platform on a small scale, in a low-stakes environment in some of our bank branches.
Before Kahoot!, I relied on paper quizzes to train employees. Not only was this inefficient, it also wasn’t very engaging for employees, especially when learning about complex products. Thanks to Kahoot!’s interactive nature and accessible interface, employee engagement skyrocketed! I decided to scale it up to national level in all the Scotiabank México branches.
Making training more effective and engaging
When it comes to training, what I love the most about Kahoot!’s+ training plans is being able to combine scores from multiple games into a report. This allows me to track trainee performance over time. This saves so much time, and helps me create tailored action plans in order to improve the product knowledge of specific employees.